| 1 |
The calls have to be logged on our web enabled software called Call Logger.
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| 2 |
Call logged before 5 o’clock will be attended the same day. Calls logged after that would be logged for next working day unless and until assigned as urgent. |
| 3 |
Calls would be attended from Monday to Saturday between 9 a.m – 6 p.m. |
| 4 |
Calls would be given to engineers based on their profile.
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| 5 |
The response time for each call would be 4 hours and the resolution time would be 24 hours from the time of logging the call.
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| 6 |
Call reports would be sent every month to the customer based on the number of calls attended. |
| 7 |
AMC customers are given highest priority compared to other customers.
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| 8 |
The Support for AMC will cover Operating systems like Windows 95, Windows 98, and Windows XP for Desktop Level and Windows 2000, Windows NT and Windows 2003 at server level.
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| 9 |
A quarterly preventive maintenance is done on all machines including servers (provided warranty has expired) for giving a longer life to the computers. Preventive maintenance would also be done to printers for smooth functioning.
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| 10 |
An engineer may be assigned for you premises for giving a personal attention and focus to be given to you as a customer.
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| 11 |
A backup engineer would also be dedicated to you for better service performance.
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| 12 |
Along with solving of Network problems, punching and crimping would be done at a free cost within the AMC period.
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| 13 |
An inspection will be done every month to ascertain the user feedback on Sketch Infotech’s Service.
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| 14 |
Sketch Infotech will help to install any new computer, printer, scanner or other peripherals if desired by Our esteemed customer., if it is not bought during the AMC period from Sketch Infotech. |
